3D Printing

Privacy Policy


Welcome to www.robotfactory.it, which is operated by Robot Factory S.r.l. (Via Caltana, 59 – 30035 – Mirano – Venezia – Italy).

Please read our Privacy Policy carefully.

Robot Factory S.r.l. states that the processing of data collected by this website complies with the EU Regulation 2016/679.


By using this website, visitors and users openly approve our privacy policy and consent to the processing of their personal data in relation to the methods and purposes described below.

In this policy, we refer to the Robot Factory S.r.l. as “Robot Factory”, “we”, or “us”. If you have any questions about the content of this policy, please contact us as described below.

In fulfillment of the obligations deriving from national and EU legislation regarding the protection of personal data, this privacy policy explains how we process the data and information collected through this website, as well as the choices you can make about personal data (or identifiable personal information) collected by ‘Robot Factory’ through this website or via email: robot@robotfactory.it, as well as the manner in which Robot Factory will use your information.

By submitting your personal data to Robot Factory, you declare your consent to our privacy policy and agrees to the collection and use of this information by Robot Factory.

The holder of the processing of personal data is:

Robot Factory S.r.l.
Via Caltana, 59
30035 Mirano (VENEZIA) – ITALY
Tel./Fax:+39 (0)41 5770270
Email: robot@robotfactory.it

The information on this website and our privacy policy may be subject to change. Any material changes to our privacy policy and practices will be reflected on this page so that so you can be aware of what information we collect and how we are using it.


For personal data collected by Robot Factory through this website or via the contact email robot@robotfactory.it, we mean any information by which you can be identified, including your name, address, telephone number, email address and other information incidental to providing goods or services.

The data collected by the website are archived by Robot Factory in the ways and times required by law and processed under their own responsibility. The data collected by the website are not provided to third parties, unless it is a legitimate request of the judicial authority and only in the cases provided by law. Data may be provided to third parties if this is necessary for the performance of security checks or site optimization.

Some examples of the manner in which we collect your personal information include when you request pricing or place an order through our website or sending an email to robot@robotfactory.it, contact us with a comment or question, complete and send the online form to receive emails or marketing communication about our products and services. Some of these methods of data collection are further outlined below.

A. Request Pricing

To request pricing on our Robot Factory website, you must complete the price request form by providing personal information, including your name (or Company name),
Address, Nation, Email, as well as information relating to what you would like to receive from us. When completing the price request form, you choose to receive marketing emails from us. You have the right to unsubscribe from marketing emails at any time by contacting us at robot@robotfactory.it.

B. Marketing Communications

If you choose to receive email communications while browsing the our website, you must submit certain basic information, which includes your name and email address. In some cases, the our website allows you to simply provide an email address. This personal information is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.

C. Customer Service

We collect certain personal information – for example, your name (or Company name) and e-mail address – when you email us for assistance related Warranty and/or use of Robot Factory products, and/or by contacting us at robot@robotfactory.it. In order to respond to your question, you will be asked to provide your name and email address.

Our Customer Service may request additional personal data only in certain circumstances.

D. Information collected through Technology

Like most websites, the server upon which the Robot Factory website resides automatically collects non-personal information about your visit to the our website, such as your IP address, your computer type, your web browser type, operating system type and what pages linked you to the our website.

An IP address is the number assigned to your computer when you connect to the Internet. This information is anonymous and does not contain your name, address, phone number, email address or other information that directly identifies you. Nel caso in cui collegassimo informazioni non personali a dati personali, l’insieme di queste informazioni verrebbe trattato come dati personali.

E. Cookies

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled and some of our services could not function properly.

F. Third Party Sites

Occasionally we may provide a link to a third party website, which is not owned or operated by Robot Factory. If you elect to provide your personal data on that third party website, this information will be subject to that third party website’s privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third party sites, you are invited to read the privacy information provided by third party website.


A. Right to Unsubscribe: You have the right to unsubscribe from receiving marketing communications from Robot Factory, as well as the right to unsubscribe from any of the programs that we offer. To unsubscribe from our marketing emails, send your request to unsubscribe emailing us at robot@robotfactory.it with your request. This will stop future email offers from us and any customer service communications. Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.

B. To Update, Modify, Delete or Correct Your Personal Information: We encourage you to contact us to update, to delete or to correct your personal data if it changed or if you believe that any information that we have collected about you is inaccurate. Consistent with legal requirements and limitations, Robot Factory also permits you to obtain a copy of personal data that we hold about you. To do so, please send your request to unsubscribe emailing us at robot@robotfactory.it with your request. Please note that we will likely require additional information from you in order to honor your request, such as to ensure proper authentication to which the information was provided.

The user can also request the ‘cancellation’ of his personal information that we hold on him, therefore we will proceed to remove such information from our database (unless it is necessary to keep them for the minimum retention period required by law or by bureaucratic practice. For example, invoices, accounting documents and transaction data are kept for 11 years according to the law).

C. Safeguarding Your Information: Robot Factory follows applicable laws and requirements to protect and safeguard your personal data. We have adopted misure di sicurezza informatica to protect your personal data, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure. We evaluate our privacy safeguards on an ongoing basis to help minimize risks from new security threats as they become known. In the event that any information under our control is compromised as a result of a breach of security, Robot Factory will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.


For questions about our privacy policy, you can contact us at:

Email: robot@robotfactory.it

When contacting us, please be sure to provide us with your correct contact information in order to be sure we handle your request correctly.

Last update: 25 May 2018